Calphalon under its range of warranty services will replace any item found defective when put under normal house hold care and use according to instructions. What an advantage for Calphalon product users, but the deal is clear any damages arising from improper use or lack of cleaning is not to be replaced. The minor marking which may come up as a result of shipping also is not considered as damage that can be claimed. If you have a Calphalon defective product then this is how you should claim it. Basically we will use the example of a Calphalon pan that is defective and needs to be replaced with a new one.
The first step before claiming any product, you need to check the damages and be assured that the damages were not caused by the misuse of the pan or Calphalon product. Calphalon warranty usually does not cover for such damages like improper washing, commercially used with metal utensils or even cooking spray. Make sure that the reason you want a replacement for your Calphalon pan is not a fault of your own. An example of the damage that may be considered is the Teflon spontaneously peeling. It is good to be sure at this stage that the pan in eligible for claim to avoid disappointment and embarrassment.
Write a note which will be sent together with the pan to claim a replacement of the pan according to the Calphalon warranty provisions. In the letter include your name, your address and your pans Specifications. The specifications will include for example 3 quart stock pot and other specs which are normally written under the pan. Explain why you need a replacement or why you are sending in the pan. You can also decide to explain how you have been maintaining the pan since you bought it through cleaning and using it for the right purposes only.
Look for a box that the pan will fit in and pack it in there without the lead. The lead is not needed in order to reduce the weight when shopping. You can choose to send several but it is advisable to send one at a time because it will take a long time usually one month and or so. You can imagine going for a whole month without all of your pans. After packing and sealing the box tightly, address it to Calphalon Consumer relations, 240 Metty Drive, Suite D Ann Arbor, MI 48103. Then remember to use a shipping service with tracking, it is very important. So, Fedex, UPS or DHL are some of the companies you may use to send your parcel. Do not go through USPS on this one.
After you are through with the sending procedure, just wait for the new Calphalon pans to arrive. It will only take you ten to fifteen working days for the pans to be delivered. If you are patient enough then you get to be a beneficiary of the Calphalon warranty.
